• Quality Co-ordinator (Contact Centre Operations)

    Sony Europe BV

    Sony Europe BV

    Zaventem

    Contrat à durée indéterminée

    Our mission is simple. We aim to inspire and fulfill curiosity across the globe. We want to be respo...

    2019-10-09 15:49:39

Description de base

Our mission is simple. We aim to inspire and fulfill curiosity across the globe. We want to be responsible for getting hearts racing, stirring ambition, and putting a smile on the faces of our customers. That challenge, combined with our spirit of innovation, motivates us to create groundbreaking technology, entertainment, and services for people worldwide. Our history as a global brand has been built around employees that all have a passion for touching peoples' lives, and pride in pushing beyond the status quo to produce truly extraordinary results Job description: Job Purpose: Main area’s of responsibility : Co-develop, maintain and track  the quality strategy for customer service Ensure the necessary checks & balances are in place between the Strategy & the execution of this within the outsourcer. Ensure that common methodologies are applied in the calibration of interactions between a wider group of stakeholders within SONY and the outsourced delivery partner.   Conduct root ca...

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