• Service Manager - Telecom

    Colt Technology Services NV

    Bruxelles

    Contrat à durée indéterminée

    Colt provides network, voice and data centre services to thousands of businesses around the world, a...

    2019-03-26 19:35:19

Description de base

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.  Job description: The Role and Responsibilities Acting as the link between the Customer’s business and Colt’s, we will agree how we work together; we will ensure that the customer understands how our business works and how (and when) we will deliver for the customer. To provide support to designated Customer accounts (Gold & Platinum packages) and take responsibly for their service experience Deliver On-boarding workshops for new customers, to include training and support on Colt’s tools and processes Produce and maintain Relationship Agreements for designated accounts Produce monthly Performance Reports for designated customers including enhanced reporting (capacity, planned works, delivery pipeline) where purchased by the customer Conduct monthly Service Reviews with designated custome...

scroll top Jobs Alerte